Once patients have scheduled their appointment, ongoing digital patient engagement can bring them further along on their journey. But healthcare is now quickly catching up, with the advent of online scheduling tools that allow patients to easily select a calendar slot that fits their busy schedules – while optimizing staff and location availability at the same time. In an age where we can book a flight or hotel room online in seconds, picking up the phone to schedule an appointment at a care facility can feel like a cumbersome chore.
Welcoming patients to a care facility through digital front doors With remote health monitoring added as a safety net after hospital discharge (see example #7 below), patients may be able to return home earlier to recover in the comfort of their homes.Ģ. This has helped to prevent both staff and patients from being exposed to unnecessary risks, while using limited resources where they were needed the most.Īlthough safety risks will subside as the pandemic abates, there are many other reasons why online screening and engagement tools will continue to see more widespread adoption – including increased convenience, a more engaged patient, and the potential to reduce hospital length of stay.įor example, online lifestyle coaching could help get patients into better physical shape prior to a surgical procedure that would normally require them to stay in the hospital for a few days. Since COVID-19 hit, hospitals and home care organizations have been using online questionnaires to triage and monitor suspected coronavirus patients, with call centers contacting high-risk patients for additional information before referring them to the appropriate care provider. Screening and engaging patients remotely before they enter a care facilityĪmong the many examples of telehealth that were propelled by necessity during the pandemic, one that is likely to endure is online patient screening and engagement – even before the patient sets foot in a care facility.
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